Customer Service

Customer Service – Personal, Direct & on Equal Terms

Do you have questions about an order, are you looking for the right Fröbelturm for your needs, or do you need a custom offer? Then you are in the right place.

Our customer service is based in Germany, knows our products in detail, and responds personally – clearly, reliably, and with an open ear for your concerns. No call center, but real people who genuinely want to help.

Usually, you will receive a response within 24 hours – often faster, even on weekends.

Even if your request is more complex – e.g., as a facility, provider, or team with special requirements – you can contact us anytime. We take the time, find suitable solutions, and are happy to support you.

How to Reach Us

• Email: kundenservice@universals101.com
  📩 Our favorite – structured, reliable, well-documented.
  
• Phone (Customer Support): 089200035451
  ☎️ We recommend contacting us by email because we are a small company and not always reachable. But of course, you can still try calling – we do our best to answer your call.
  
  
• Phone (Office): 08924587811
  ☎️ We recommend contacting us by email. If it needs to be quick and personal, you can also try calling. Usually, the answering machine picks up – we listen to everything and get back to you if possible.
• WhatsApp: 01786297004
  📱 Sometimes immediately, sometimes it takes a bit – depending on the day.

Or use the small button at the bottom left of your screen – our chat. If we are online, we respond directly in the browser window. If not, you will receive a notification by email.