customer service

Customer Service – Personal, Direct & On Equal Terms

Do you have questions about an order, are you looking for the right Fröbel tower for your needs, or do you require a personalized quote? Then you've come to the right place.

Our customer service is based in Germany, knows our products in detail, and responds personally – clearly, reliably, and with an open ear for your concerns. No call center, but real people who genuinely want to help.

As a rule, you will receive a response within 24 hours – often faster, even on weekends.

Even if your concern is more complex – e.g., as an institution, provider, or team with special requirements – you can contact us at any time. We take the time to find suitable solutions and are happy to support you.

How to reach us

• Email: kundenservice@universals101.com
  📩 Our favorite – structured, reliable, well-documentable.
  
• Phone (Customer Support): 089200035451
  ☎️ We recommend contact via email because we are a small company and therefore not always reachable. But you are, of course, welcome to try by phone anyway – we will do our best to answer your call.
  
  
• Phone (Office): 08924587811
  ☎️ We recommend contact via email. If you need something quick and personal, you can also try by phone. Usually, the answering machine picks up – we listen to everything and will get back to you if possible.
• WhatsApp: 01786297004
  📱 Sometimes immediately, sometimes it takes a little while – depending on the day.

Or you can use the small button at the bottom left of your screen – our chat. If we are online, we will respond directly in the browser window. If not, you will receive a notification by email.