customer service

Customer service – personal, direct & on equal terms

Do you have questions about an order, are you looking for the right Froebel tower for your needs, or do you require a customized quote? Then you've come to the right place.

Our customer service team is based in Germany, knows our products inside and out, and responds personally – clearly, reliably, and with an open ear for your concerns. No call center, just real people who genuinely want to help.

You will usually receive a response within 24 hours – often faster, even on weekends.

Even if your request is more complex – for example, as an institution, organization, or team with specific requirements – you can contact us at any time. We will take the time to find suitable solutions and are happy to support you.

How to reach us

• Email: customerservice@universals101.com
  📩 Our favorite – structured, reliable, and well-documented.
  
• Telephone (customer support): 089200035451
  ☎️ We recommend contacting us by email because we are a small company and therefore not always available. But you are of course welcome to try calling us – we will do our best to answer your call.
  
  
• Telephone (office): 08924587811
  ☎️ We recommend contacting us by email. If you need a quick and personal response, you can also try calling. Most of the time, the answering machine picks up – we listen to everything and will get back to you if possible.
• WhatsApp: 01786297004
  📱 Sometimes immediately, sometimes it takes a little while – depending on the day.

Or you can use the small button in the bottom left corner of your screen – our chat. If we're online, we'll reply directly in the browser window. If not, you'll receive a notification by email.