Shipping, Delivery, Payment & Help with Questions
Do you have questions about your order, shipping, an invoice or a payment method? No problem, our customer service will help you quickly and easily.
On this page, you'll find answers to the most common questions about shipping, delivery, DHL Packstations, invoices, XRechnungen (e-invoices), payment methods, returns, and orders at ideen.kollektiv.
Shipping & Delivery Times
We typically ship orders 4-5 business days per week, mostly Monday through Friday.
Shipping is done with DHL or DPD.
- Germany: usually 1–2 business days
- EU: up to 7 business days
- Switzerland: usually 7–10 business days
The actual delivery time depends on the shipping service provider, the destination, and, if applicable, customs clearance.
Shipping Costs
Shipping costs are transparently displayed at checkout and depend on the delivery country and the weight of the order.
Returns within Germany are free. Return costs from other countries must be covered by the customer.
Delivery to a DHL Packstation
Would you like to have your order delivered to a DHL Packstation? No problem — just make sure the details are entered correctly.
First Name & Last Name
Your regular name.
Company (optional)
This is where your DHL Post number goes.
Example: 123456789
Address
Enter "Packstation" followed by a space and the three-digit number here.
Example: Packstation 123
There is no separate house number field.
Apartment, Room, etc. (optional)
Please leave this field blank.
Postal Code & City
Enter the data of the desired Packstation.
Which payment methods are accepted?
We offer a wide selection of payment options:
- Purchase on account (for companies, public authorities & institutions)
- Visa
- Mastercard
- American Express
- Maestro
- Klarna
- eps transfer
- iDeal
- Bancontact
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
- Individual offers for resellers
Is your preferred payment method not listed? Feel free to send us a message — we often find individual solutions.
https://youtu.be/h2v9tv8FB_A
When will I receive my invoice?
Your invoice will be automatically sent to the provided email address 1-2 days after your order.
You don't need to do anything else — the invoice will automatically arrive in your inbox.
Requesting an XRechnung (e-invoice)
We can issue an XRechnung (e-invoice).
Alternatively, you can contact us directly via email:
kundenservice@universals101.com
We will take care of the rest.
Problems with your order?
If you have any questions about your delivery, payment, invoice, a damaged package, a missing shipment, or an order: just contact us.
Our goal is that no one is left alone with a problem. Almost all concerns can be resolved quickly — uncomplicated and personally.
Contact Customer Service
Email: kundenservice@universals101.com
Or directly via the chat icon in the bottom left of the shop.
