Shipping, Delivery, Payment & Help with Questions
Do you have questions about your order, shipping, an invoice, or a payment method? No problem, our customer service will help you quickly and easily.
On this page, you will find answers to the most frequently asked questions about shipping, delivery, DHL Packstations, invoices, XInvoices, payment methods, returns, and orders at ideen.kollektiv.
Shipping & Delivery Times
We usually ship orders 4–5 business days per week, mostly Monday to Friday.
Shipping is done via DHL or DPD.
- Germany: usually 1–2 business days
- EU: up to 7 business days
- Switzerland: usually 7–10 business days
The actual delivery time depends on the shipping provider, destination, and possibly customs processing.
Shipping costs
Shipping costs are transparently displayed at purchase and depend on the delivery country and the weight of the order.
Returns within Germany are free of charge. Return costs from other countries must be borne by the customer.
Delivery to a DHL Packstation
Do you want your order delivered to a DHL Packstation? No problem — just make sure the data is entered correctly.
First & Last Name
Your regular name.
Company (optional)
Enter your DHL post number here.
Example: 123456789
Address
Enter "Packstation" followed by a space and the three-digit number here.
Example: Packstation 123
There is no separate house number field.
Apartment, room, etc. (optional)
Please leave this field empty.
ZIP & City
Enter the data of the desired Packstation.
Which payment methods are accepted?
We offer a wide range of payment options:
- Purchase on account (for companies, authorities & institutions)
- Visa
- Mastercard
- American Express
- Maestro
- Klarna
- eps transfer
- iDeal
- Bancontact
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
- Individual offers for resellers
Your desired payment method is not listed? Feel free to send us a message — we often find an individual solution.
https://youtu.be/h2v9tv8FB_A
When will I receive my invoice?
Your invoice will be sent automatically 1–2 days after your order to the specified e-mail address.
You don’t need to do anything else — the invoice will automatically arrive in your inbox.
Request XRechnung
We offer the option to issue an XRechnung.
Alternatively, you can contact us directly by e-mail:
kundenservice@universals101.com
We take care of the rest.
Problems with your order?
If you have questions about your delivery, payment, invoice, a damaged package, a missing shipment, or an order: just get in touch with us.
Our goal is that no one is left alone with a problem. Almost all concerns can be resolved quickly — simply and personally.
Contact customer service
E-mail: kundenservice@universals101.com
Or order directly via the chat icon at the bottom left of the shop.
